Who we support
We support clients who are in food poverty because they do not have enough money to buy food. We provide three days’ nutritionally balanced emergency food and support to local people who are referred to us in crisis.
Please note: We are only able to help those who are unable to buy food due to financial reasons. We are unable to support people who can’t get to the shops due to shielding or isolating unless they are referred to us due to financial crisis. If you are not in financial crisis but need help as you are unable to get to the shops, contact One Slough https://oneslough.org.uk/covid19
During the UK lockdown and Tiered approach, people are able to leave their house to get essential food items from supermarkets. People who are unable to afford food are also permitted to come to a Foodbank.
Clients must be in food poverty and must have an electronic voucher from a referral agency to attend a Foodbank.
Slough Foodbank partners with 180+ referral agencies which include a wide range of care professionals such as the Job Centre, Slough Borough Council, Health Visitors, Children’s services, Children’s centres, schools and some churches. Whilst these referral agencies may not be seeing people face to face, many are available by phone and still can still refer people to Foodbank.
Clients need to give us their name on arrival and then stand back 2 metres and wait for their parcel.
Social distancing rules must be followed at all times.
Information on our Foodbank opening times is available.
Alternative sources of help
Depending on your situation and circumstances, you may find the information sources below helpful.
SLOUGH BOROUGH COUNCIL CORONAVIRUS PAGE
BENEFITS AND UNIVERSAL CREDIT
Information about coronavirus and claiming benefits
SPACE at SHELTER:
SPACE consortium (Slough Information and Advice Centre) provides advice on all aspects and issues of daily life including employment, disability, debt, housing, immigration, carers and health. SPACE are located at Shelter who specialise in housing and homelessness.
27 Church Street Slough SL1 1PL, Tel No: 03445 151380, Email [email protected], Web: https://sloughadvicecentre.co.uk/ and https://england.shelter.org.uk/housing_advice
SLOUGH INFORMATION SERVICES
Information & guidance for a range of services for children, young people & their families.
Tel No: 01753 476589 Web: https://www.sloughfamilyservices.org.uk/kb5/sloughcst/directory/home.page
SLOUGH CHILDREN SERVICES TRUST
Practical advice & support on being a parent, childcare and family health services
Tel No: 01753 875362/477321, Email: [email protected] Web: https://www.scstrust.co.uk/
There are many community groups offering help via social media as well as businesses with information to help people struggling to pay bills. We will list below areas of help that we have been notified of.
One Slough Community Response
Government NHS Coronavirus advice
Slough Borough Council links
HAVING TROUBLE WITH TOPPING UP PREPAYMENT METER?
HAVING TROUBLE PAYING YOUR BILLS BECAUSE OF CORONAVIRUS?
If you are in financial crisis and live in England or Wales, please call 0808 2082138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.
Please note this number is for people who do not have enough money for food – if you are a local organisation or charity that works with people who might need the food bank, please contact us directly.
Special financial support package, to temporarily reduce or postpone your water bill payments for three months (in certain circumstances) during the Covid 19 outbreak.
In brief, Thames Water will be able to support people if:
You need to stop work without pay, to either self-isolate or take care of children or a vulnerable family member
You’ve been made redundant, or told to take unpaid leave or reduced pay for a period of time
They are unable to offer people flexible payments if:
Your income has not been impacted due to the coronavirus outbreak, including if you’re receiving benefits, allowances or a pension
You’re employed and still receiving 80% or more of your normal pay
You’re self-employed and still largely working (80% or more)
For full details, please see here:
Local water supplier, Affinity Water is offering support to those who are struggling to pay their bill or have been affected financially by Covid 19. Find out how they can support you at affinitywater.co.uk/help.
Affinity Water has a range of social tariffs that may be able to help. Watch the video below to find out more https://www.youtube.com/watch?v=8FhThm-ndJQ
Advice for saving money on gas and electricity costs
Advice for Families on on a 1:1 basis on all aspects of saving money on gas and electricity costs at home, for their personal circumstances from the charity Connecting Communities in Berkshire (CCB).
There is a telephone advice line for families who would like information about ways to reduce their costs, or are worried about their gas and electricity bills.
You can contact the advice line run by Helen on: 0773 8887612 on a Tuesday and Thursday 9am – 3pm, from Thursday 23rd April to Thursday 7th May. She can ring you back straight away. If you would prefer to email, please do so at [email protected]
For more information see Helen’s webpage on the CCB website – https://ccb2017.wordpress.com/our-projects/energy-advice-and-fuel-poverty/
Struggling with energy bills?
The Green Doctors – are offering phone consultations to help you save money and stay out of debt.
This consultation is provided by a registered charity for anyone on a low income or over 65 or with a long term health condition or disability.
Green Doctor can help you:
• Save money on your energy bills
• Switch energy providers to save you money
• Access the Warm Homes Discounts
• Apply for grants for energy or water debt
• Get additional support