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Coronavirus help

Who we support

We support clients who are in food poverty because they do not have enough money to buy food. We provide three days’ nutritionally balanced emergency food and support to local people who are referred to us in crisis. We are not able to help people who are unable to buy food given the current shortages in the supermarkets.

During the UK lockdown people are able to leave their house to get essential food items from supermarkets. People who are unable to afford food are also permitted to come to a Foodbank.

Clients must be in food poverty and must have an electronic voucher from a referral agency to attend a Foodbank.

Slough Foodbank partners with 155 referral agencies which include a wide range of care professionals such as the Job Centre,  Slough Borough Council,  Health Visitors, Children’s services, Children’s centres, schools and some churches. Whilst these referral agencies may not be seeing people face to face, many are available by phone and still can still refer people to Foodbank.

Clients need to give us their name on arrival and then stand back 2 metres and wait for their parcel.

Social distancing rules must be followed at all times.

Information on our Foodbank opening times is available


Alternative sources of help

There are many community groups offering help via social media as well as businesses with information to help people struggling to pay bills.

We will list below areas of help that we have been notified of.

Slough CVS and

Government NHS Coronavirus advice

GOV.UK: COVID-19 latest information and advice 
NHS coronavirus advice
Slough Borough Council links

Slough Borough Council Coronavirus page


Understanding Coronavirus and claiming benefits

Information about Coronavirus and claiming benefits is available on the Understanding Universal Credit website.


Turn 2 Us

Turn 2 Us provide a free and easy-to-use Benefits Calculator and Grants Search tools to check what benefits you might be able to claim and what grants you might be able to apply for.


Does your child receive free school meals?

Children eligible for free school meals will benefit from a national voucher scheme allowing them to continue to access meals whilst they stay at home. Schools can now provide every eligible child with a weekly shopping voucher worth £15 to spend at supermarkets while schools are closed due to coronavirus.


Citizens Advice


Help is available at this link


Help is available at this link

If you are in financial crisis and live in England or Wales, please call 0808 2082138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.

Please note this number is for people who do not have enough money for food – if you are a local organisation or charity that works with people who might need the food bank, please contact us directly. 

Thames Water

Special financial support package, to temporarily reduce or postpone your water bill payments for three months (in certain circumstances) during the Covid 19 outbreak.

In brief, Thames Water will be able to support people if:

You need to stop work without pay, to either self-isolate or take care of children or a vulnerable family member

You’ve been made redundant, or told to take unpaid leave or reduced pay for a period of time

They are unable to offer people flexible payments if:

Your income has not been impacted due to the coronavirus outbreak, including if you’re receiving benefits, allowances or a pension

You’re employed and still receiving 80% or more of your normal pay

You’re self-employed and still largely working (80% or more)


For full details, please see here:…/help-payi…/Flexible-payments


Advice for saving money on gas and electricity costs

Advice for Families on on a 1:1 basis on all aspects of saving money on gas and electricity costs at home, for their personal circumstances from the charity Connecting Communities in Berkshire (CCB).

There is a telephone advice line for families who would like information about ways to reduce their costs, or are worried about their gas and electricity bills.

You can contact the advice line run by Helen on: 0773 8887612 on a Tuesday and Thursday 9am – 3pm, from Thursday 23rd April to Thursday 7th May. She can ring you back straight away. If you would prefer to email, please do so at [email protected]

For more information see Helen’s webpage on the CCB website –

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