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Coronavirus help

Who we support

We support clients who are in food poverty because they do not have enough money to buy food. We provide three days’ nutritionally balanced emergency food and support to local people who are referred to us in crisis.

Please note: We are only able to help those who are unable to buy food due to financial reasons. We are unable to support people who can’t get to the shops due to shielding or isolating unless they are referred to us due to financial crisis. If you are not in financial crisis but need help as you are unable to get to the shops, contact One Slough https://oneslough.org.uk/covid19

During the UK lockdown and Tiered approach,  people are able to leave their house to get essential food items from supermarkets. People who are unable to afford food are also permitted to come to a Foodbank.

Clients must be in food poverty and must have an electronic voucher from a referral agency to attend a Foodbank.

Slough Foodbank partners with 180+ referral agencies which include a wide range of care professionals such as the Job Centre,  Slough Borough Council,  Health Visitors, Children’s services, Children’s centres, schools and some churches. Whilst these referral agencies may not be seeing people face to face, many are available by phone and still can still refer people to Foodbank.

Clients need to give us their name on arrival and then stand back 2 metres and wait for their parcel.

Social distancing rules must be followed at all times.

Information on our Foodbank opening times is available.

Alternative sources of help

Download information of other sources of help that may be of interest.

Depending on your situation and circumstances, you may find the information sources below helpful.

SLOUGH BOROUGH COUNCIL CORONAVIRUS PAGE
https://www.slough.gov.uk/health-and-social-care/coronavirus.aspx

BENEFITS AND UNIVERSAL CREDIT
Information about coronavirus and claiming benefits
https://www.understandinguniversalcredit.gov.uk/employment-and-benefits-support/.

SPACE at SHELTER:
SPACE consortium (Slough Information and Advice Centre) provides advice on all aspects and issues of daily life including employment, disability, debt, housing, immigration, carers and health. SPACE are located at Shelter who specialise in housing and homelessness.
27 Church Street Slough SL1 1PL, Tel No: 03445 151380, Email [email protected], Web: https://sloughadvicecentre.co.uk/  and https://england.shelter.org.uk/housing_advice

TURN 2 US
Helps people in financial hardship gain access to welfare benefits, charitable grants and support services
Tel No: 0808 802 2000, Email: [email protected], Web: https://www.turn2us.org.uk/

HESTIA
Advice and support for: Domestic abuse, Mental health, Modern slavery & Older people
Tel No: 020 7378 3700   Voicemail box: 020 3879 3700, Email: [email protected] Web: https://www.hestia.org/

SLOUGH INFORMATION SERVICES
Information & guidance for a range of services for children, young people & their families.
Tel No: 01753 476589 Web: https://www.sloughfamilyservices.org.uk/kb5/sloughcst/directory/home.page

SLOUGH CHILDREN SERVICES TRUST
Practical advice & support on being a parent, childcare and family health services
Tel No: 01753 875362/477321, Email: [email protected] Web: https://www.scstrust.co.uk/

 

There are many community groups offering help via social media as well as businesses with information to help people struggling to pay bills. We will list below areas of help that we have been notified of.

One Slough Community Response

https://oneslough.org.uk/covid19

Government NHS Coronavirus advice

GOV.UK: COVID-19 latest information and advice 
NHS coronavirus advice

Slough Borough Council links

Slough Borough Council Coronavirus page

 

Citizens Advice

HAVING TROUBLE WITH TOPPING UP PREPAYMENT METER?

Help is available at this link

HAVING TROUBLE PAYING YOUR BILLS BECAUSE OF CORONAVIRUS?

Help is available at this link

If you are in financial crisis and live in England or Wales, please call 0808 2082138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.

Please note this number is for people who do not have enough money for food – if you are a local organisation or charity that works with people who might need the food bank, please contact us directly. 

Thames Water

Special financial support package, to temporarily reduce or postpone your water bill payments for three months (in certain circumstances) during the Covid 19 outbreak.

In brief, Thames Water will be able to support people if:

You need to stop work without pay, to either self-isolate or take care of children or a vulnerable family member

You’ve been made redundant, or told to take unpaid leave or reduced pay for a period of time

They are unable to offer people flexible payments if:

Your income has not been impacted due to the coronavirus outbreak, including if you’re receiving benefits, allowances or a pension

You’re employed and still receiving 80% or more of your normal pay

You’re self-employed and still largely working (80% or more)

For full details, please see here:

https://www.thameswater.co.uk/…/help-payi…/Flexible-payments

 

Advice for saving money on gas and electricity costs

Advice for Families on on a 1:1 basis on all aspects of saving money on gas and electricity costs at home, for their personal circumstances from the charity Connecting Communities in Berkshire (CCB).

There is a telephone advice line for families who would like information about ways to reduce their costs, or are worried about their gas and electricity bills.

You can contact the advice line run by Helen on: 0773 8887612 on a Tuesday and Thursday 9am – 3pm, from Thursday 23rd April to Thursday 7th May. She can ring you back straight away. If you would prefer to email, please do so at [email protected]

For more information see Helen’s webpage on the CCB website – https://ccb2017.wordpress.com/our-projects/energy-advice-and-fuel-poverty/

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