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Sources of help

Who we support

We support clients who are in food poverty because they do not have enough money to buy food. We provide three days’ nutritionally balanced emergency food and support to local people who are referred to us in crisis.

Please note: We are only able to help those who are unable to buy food due to financial reasons. If you are not in financial crisis but need help as you are unable to get to the shops, contact One Slough


Clients must be in food poverty and must have an electronic voucher from a referral agency to attend a Foodbank.

Slough Foodbank partners with over 200 referral agencies which include a wide range of care professionals such as the Job Centre,  Slough Borough Council,  Health Visitors, Children’s services, Children’s centres, schools and some churches.

Clients need to give us their name on arrival at the Foodbank and we will provide them with the food parcels.

Information on our Foodbank opening times is available.

Alternative sources of help

Download information of other sources of help that may be of interest.

Depending on your situation and circumstances, you may find the information sources below helpful.


Information about coronavirus and claiming benefits

SPACE consortium (Slough Information and Advice Centre) provides advice on all aspects and issues of daily life including employment, disability, debt, housing, immigration, carers and health.
27 Church Street Slough SL1 1PL,  Web:  and

Helps people in financial hardship gain access to welfare benefits, charitable grants and support services
Tel No: 0808 802 2000, Email: [email protected], Web:

Advice and support for: Domestic abuse, Mental health, Modern slavery & Older people
Tel No: 020 7378 3700   Voicemail box: 020 3879 3700, Email: [email protected] Web:

Information & guidance for a range of services for children, young people & their families.
Tel No: 01753 476589 Web:

Practical advice & support on being a parent, childcare and family health services
Tel No: 01753 875362/477321, Email: [email protected] Web:


There are many community groups offering help via social media as well as businesses with information to help people struggling to pay bills. We will list below areas of help that we have been notified of.

One Slough Community Response

Government NHS Coronavirus advice

GOV.UK: COVID-19 latest information and advice 
NHS coronavirus advice

Slough Borough Council links

Slough Borough Council Coronavirus page


Citizens Advice


Help is available at this link


Help is available at this link

Help Through Hardship Helpline

If you are in financial crisis and live in England or Wales, please call 0808 2082138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.

Please note this number is for people who do not have enough money for food – if you are a local organisation or charity that works with people who might need the food bank, please contact us directly. 

Thames Water

Special financial support package, to temporarily reduce or postpone your water bill payments for three months (in certain circumstances) during the Covid 19 outbreak.

In brief, Thames Water will be able to support people if:

You need to stop work without pay, to either self-isolate or take care of children or a vulnerable family member

You’ve been made redundant, or told to take unpaid leave or reduced pay for a period of time

They are unable to offer people flexible payments if:

Your income has not been impacted due to the coronavirus outbreak, including if you’re receiving benefits, allowances or a pension

You’re employed and still receiving 80% or more of your normal pay

You’re self-employed and still largely working (80% or more)

For full details, please see here:…/help-payi…/Flexible-payments


Affinity Water

Local water supplier, Affinity Water is offering support to those who are struggling to pay their bill or have been affected financially by Covid 19. Find out how they can support you at

Affinity Water has a range of social tariffs that may be able to help. Watch the video below to find out more


Advice for saving money on gas and electricity costs

Advice for Families on on a 1:1 basis on all aspects of saving money on gas and electricity costs at home, for their personal circumstances from the charity Connecting Communities in Berkshire (CCB).

There is a telephone advice line for families who would like information about ways to reduce their costs, or are worried about their gas and electricity bills.

You can contact the advice line run by Helen on: 0773 8887612 on a Tuesday and Thursday 9am – 3pm, from Thursday 23rd April to Thursday 7th May. She can ring you back straight away. If you would prefer to email, please do so at [email protected]

For more information see Helen’s webpage on the CCB website –


Struggling with energy bills?

The Green Doctors – are offering phone consultations to help you save money and stay out of debt.
This consultation is provided by a registered charity for anyone on a low income or over 65 or with a long term health condition or disability.

Green Doctor can help you:
• Save money on your energy bills
• Switch energy providers to save you money
• Access the Warm Homes Discounts
• Apply for grants for energy or water debt
• Get additional support

Download further information.

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