Get Help
Energy Bill Support
Find out how to get support with gas and electricity bills.
If you’re struggling to pay your energy bills, contact your energy provider first as they may be able to help.
If you need further support with energy bills, contact one of the organisations below.
Who to contact for support with energy bills
Your energy provider
In the first instance, contact your energy provider to see if they can offer any assistance. They may be able to review your bill and payment plan or have hardship funds available.
Your local council
Contact your local council with the specific request of accessing the Household Support Fund. This is a grant distributed by councils in England specifically to support those who need it most.
Your local Citizens Advice office
Contact your local Citizens Advice office. It will be able to help you identify any grants you may be entitled to and support you with any applications.
British Gas Energy Trust
The British Gas Energy Trust is an independent charitable trust set up to support families and individuals facing financial hardship and fuel poverty across England, Scotland and Wales. There is help available whether you are a British Gas customer, or with a different supplier.