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Visiting a foodbank
We know that crisis can strike anyone and we also understand how difficult it can be to think about walking through a foodbank door. That’s why our foodbank volunteers aim to welcome everyone who comes to the foodbank with compassion, kindness and a listening ear.
“The volunteers at the foodbank were so lovely, they listened to me and made me feel human again. It was the first place I didn’t feel judged.”
On arrival at a Foodbank distribution centre
On arrival at the Foodbank centre you need to give your name. Our volunteers will check this against your e-referral voucher, which is sent to us direct from your referral agency. You do not need to print this voucher.
We will invite you in for a cup of tea and a chat with one of our volunteers. They may be able to signpost you to local and national support agencies able to help with the longer-term problems.
We will have pre-prepared your food parcel based on the information on the e-referral voucher. We want to make sure that we give you the right food to meet your needs, the e-referral voucher will tell us if you have any special dietary requirements or allergies. Please make sure the referral agency knows your requirements.
In addition to food, we also provide basic toiletries such as shampoo, shower gel, toilet roll, razors and shaving foam as well as baby wipes and nappies.
We will also ask you if you have any pets and then provide pet food accordingly.
You will be provided with three days of emergency food.
It is helpful if you are able to bring strong carrier bags or a shopping trolley bag.
More than food
Our foodbank provides additional support alongside emergency food, to help people address the underlying issues behind their crisis.
Our foodbank has a Signposting & Support Officer and volunteers who can offer you additional help. You can find out more about More than Food here.