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Visiting a foodbank

We know that crisis can strike anyone and we also understand how difficult it can be to think about walking through a foodbank door. That’s why our foodbank volunteers aim to welcome everyone who comes to the foodbank with compassion, kindness and a listening ear.

“The volunteers at the foodbank were so lovely, they listened to me and made me feel human again. It was the first place I didn’t feel judged.”


During the current pandemic, we have had to change the way we operate to ensure we protect our clients and volunteers.


On arrival at a Foodbank distribution centre

Robust procedures at Distribution Centres have been introduced including:

  • Temperature checks
  • Hand gel
  • Face coverings
  • Social Distancing of 2 meters
  • Track and trace recording
  • Disinfectant cleaning of chairs and other high touch surfaces

On arrival at the Foodbank centre you need to give your name. Our volunteers will check this against your e-referral voucher, which is sent to us direct from your referral agency. You do not need to print this voucher.

We will have pre-prepared your food parcel based on the information on the e-referral voucher. We want to make sure that we give you the right food to meet your needs, the e-referral voucher will tell us if  you have any special dietary requirements or allergies. Please make sure the referral agency knows your requirements.

You will be provided with three days of emergency food.

It is helpful if you are able to bring strong carrier bags or a shopping trolley bag.



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