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FAQs

Here are answers to frequently asked questions:

 

How can I refer a client during the Coronavirus update?

Please note, clients must be in food poverty and have an electronic voucher to attend.

Referral agencies from outside of the Slough area are welcome to contact us by phone if they are unable to issue an e-voucher and we can give them advice for their clients with regards to where and when to attend.

How does my organisation make a referral to the foodbank?

Our foodbank works with a range of local agencies who meet people at risk of going hungry. Citizens Advice, children’s centres and health visitors are just some of those who can make a referral to our foodbank by issuing them with an electronic foodbank voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us on [email protected] to discuss becoming a registered voucher holder.

Do I need access to a computer or printer to use an e-voucher?

No – there is no need for you to email or print anything. The database can be accessed from any device.

When you visit or speak with a referral agency, they will take some basic details from you to complete the online voucher. This will help them to identify the cause of your crisis and offer practical guidance.

The referral agency issue an electronic voucher on your behalf which is sent directly to us at Slough Foodbank. We then have the information to prepare the food parcel for you. All you then need to do is go to turn up at the agreed distribution centre on the date arranged. Simply give your details and you will be provided with a nutritionally-balanced, emergency 3-day food parcel.

Where is my nearest foodbank centre?

Please go to the locations page to find the address and opening times of each of our foodbank centres. Please note you must have a foodbank voucher number or referral details to receive help from the foodbank. If you don’t have a voucher please contact us to find out how to get a voucher.

What’s in a typical food parcel?

Our food parcels contain a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, tinned dessert and biscuits. When available we are also able to provide some fresh produce. Toiletries are also provided (depending on supply).

Can the parcel be adapted to special dietary requirements?

Our foodbank can usually adapt your food parcel to suit your dietary needs. Just let them know when you arrive at the distribution centre. We can provide specific parcels for vegetarians and halal. We will also endeavour to adapt your parcel to accommodate any food allergies you indicate.

Will the food parcel cater for my whole family?

Your food parcel is allocated according to the number of adults and children indicated by referral agency. We also endeavour to provide foods that are age appropriate and in suitable quantities for your children.

Do you provide toiletries?

Yes, we do try to include essential toiletries where stocks allow. This could be shampoo, shower gel, deodorant, toothpaste, razors, shaving foam and sanitary products.

I have a baby, can you help with supplies of nappies and baby food?

Our foodbank usually carries a small stock of nappies and baby wipes which we can add to your parcel. We cannot provide baby milk but will also signpost you to local provision of further support where possible.

What if I can’t get to the foodbank centre?

We are able to offer a delivery service in exceptional circumstances such as ill health, transport difficulties, shielding or isolation. If you feel you need your food delivered please discuss this with your referral agency who will contact us on your behalf, to see if you meet the criteria for home delivery.

 

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