Get Help
FAQs
Here are answers to frequently asked questions:
How can I get a foodbank e-voucher?
Our foodbank works with 200+ different agencies, if you’re not sure who to get referred by, here are some suggestions:
- If you have a child – Your child’s school, health visitor or social worker
- Your doctor, nurse or GP receptionist ​
- If you are homeless or in temporary accommodation – ask your housing officer, or homeless department
- If you belong to a church – you can ask your church leader
- Slough Borough Council Debt and Welfare teamÂ
- If you live in Bucks – contact the Buckinghamshire Council Helping Hand Team on 01296 531151 or via their website where you can fill out their online form.
Do I need access to a computer or printer to use an e-voucher?
No – there is no need for you to email or print anything. The database of e-vouchers can be accessed by our volunteers who just need to know your name.
When you visit or speak with a referral agency, they will take some basic details from you to complete the e-voucher. This will help them to identify the cause of your crisis and offer practical guidance.
The referral agency issue the e-voucher on your behalf which is sent directly to us at Slough Foodbank. We then have the information to prepare the food parcel for you.
All you then need to do is go to the agreed distribution centre on the date arranged. Simply give your name and you will be provided with a nutritionally-balanced, emergency 3-day food parcel.
Where is my nearest foodbank centre?
Please go to the locations page to find the address and opening times of each of our foodbank centres. Please note you must have been issued with a foodbank e-voucher to receive help from the foodbank. If you have not been issued with an e-voucher please contact us to find out how to get one.
What’s in a typical food parcel?
Our food parcels contain a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, cooking sauce, baked beans, tinned meat, tinned fish, tinned vegetables, instant mash, UHT milk, tea or coffee, tinned fruit and biscuits. When available we are also able to provide some fresh produce. Toiletries are also provided (depending on supply).
Can the parcel be adapted to special dietary requirements?
Our foodbank can usually adapt your food parcel to suit your dietary needs. Just let them know when you arrive at the distribution centre. We can provide specific parcels for vegetarians and halal. We will also endeavour to adapt your parcel to accommodate any food allergies you indicate.
Will the food parcel cater for my whole family?
Your food parcel is allocated according to the number of adults and children indicated by your referral agency. We also endeavour to provide foods that are age appropriate and in suitable quantities for your children.
Do you provide toiletries?
Yes, we do try to include essential toiletries where stocks allow. This could be shampoo, shower gel, deodorant, toothpaste, razors, shaving foam and sanitary products.
I have a baby, can you help with supplies of nappies and baby food?
Our foodbank usually carries a small stock of nappies and baby wipes which we can add to your parcel. We cannot provide baby milk but will signpost you to local provision of further support where possible.
What if I can’t get to the foodbank centre?
We are able to offer a delivery service in exceptional circumstances such as ill health or transport difficulties. If you feel you need your food delivered please discuss this with your referral agency who will contact us on your behalf, to see if you meet the criteria for home delivery.