Get Help
Sources of help
Who we support
We support clients who are in food poverty crisis because they do not have enough money to buy food. We provide three days’ nutritionally balanced emergency food and support to local people who are referred to us in crisis.
Clients must be in food poverty and must have an electronic voucher from a referral agency to attend a Foodbank.
Slough Foodbank partners with over 200 referral agencies which include a wide range of care professionals such as Slough Borough Council, GPs, Health Visitors, Children’s services, Children’s centres, schools and some churches.
Clients need to give us their name on arrival at the Foodbank and we will provide them with the food parcels.
Information on our Foodbank opening times is available.
Alternative sources of help
Download information of other sources of help that may be of interest.
Depending on your situation and circumstances, you may find the information sources below helpful.
SLOUGH BOROUGH COUNCIL
DEBT & WELFARE/HOUSEHOLD SUPPORT FUND
Grants to help with basic living costs including food, energy, water bills and essential goods.
https:/www.slough.gov.uk/benefits-support/household-support-fund
Housing 01753 875705
Social Services 01753 690408 (Adults) 01753 875510 (Children)
BUCKS COUNCIL – HELPING HAND
Bucks Helping Hands team is available to help individuals or families in need, those on low incomes and those who are experiencing a financial emergency or crisis.
https://www.buckinghamshire.gov.uk/cost-of-living/
BENEFITS AND UNIVERSAL CREDIT
Information about claiming benefits
https://www.gov.uk/browse/benefits.
COUNCIL RUN SERVICES
SLOUGH INFORMATION SERVICES
Information & guidance for a range of services for children, young people & their families.
Tel No: 01753 476589 Web: https://www.sloughfamilyservices.org.uk/kb5/sloughcst/directory/home.page
SLOUGH CHILDREN SERVICES TRUST
Practical advice & support on being a parent, childcare and family health services
Tel No: 01753 875362/477321, Email: [email protected] Web: https://www.scstrust.co.uk/
CITIZENS ADVICE
Advice on benefits, debt, low income, discrimination at work, housing, homelessness or ill health
HAVING TROUBLE WITH TOPPING UP PREPAYMENT METER?
Help is available at this link
HAVING TROUBLE PAYING YOUR BILLS?
Help is available at this link
Citizens Advice Bucks
Citizens Advice Bucks is a charity that provides free advice- by properly qualified staff and volunteers. They can help on problems like:
Money Advice and debt, The cost of living crisis, Benefits, Housing and homelessness, Energy bills, Pensions, Education and Family. https://citizensadvicebucks.org.uk/
Submit an online enquiry: https:/citizensadvicebucks.org.uk/get-advice/contactrequest
or call 0808 812 7022 Mon – Fri 9.30am – 4.30pm
Citizens Advice East Berkshire
Self-referral form online or send email to [email protected]
Slough Residents 0808 812 7022 (freephone) Mon-Fri 10am-4pm
Bracknell, Maidenhead and Windsor Residents 0808 278 7914 (freephone) Mon-Fri 9am-5pm
Help Through Hardship Helpline
If you are in financial crisis and live in England or Wales, please call 0808 2082138 for free (open Monday to Friday, 9am-5pm closed on public holidays) to talk confidentially with a trained Citizens Advice adviser. They can help address your crisis and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.
Please note this number is for people who do not have enough money for food – if you are a local organisation or charity that works with people who might need the food bank, please contact us directly.
CHARITIES
FEDCAP
Help to get back into the workplace. It doesn’t matter if you’ve been out of work for a long time, have a family life to juggle, or have a disability, Fedcap know what it takes to make employment work for you.
01753 245505 or https:/fedcap.org.uk/employment/
HESTIA
Advice and support for: Domestic abuse, Mental health, Modern slavery & Older people
Tel No: 020 7378 3700 Voicemail box: 020 3879 3700, Email: [email protected] Web: https://www.hestia.org/
MENTAL HEALTH MATTERS
The East Berkshire Safe Haven offers out-of-hours mental health support to anyone aged 18 and over.
07790 772 863 (5pm-11pm) [email protected]
SLOUGH REFUGEE SUPPORT
Support for Refugees and Asylum seekers
01753 537142 advice line Tuesdays and Thursdays
[email protected]
TURN 2 US
Struggling to pay bills and other everyday costs of living? Find out what help may be available to you through benefits, grants and other sources of support.
https://www.turn2us.org.uk/Your-Situation/Cost-of-Living?
Helps people in financial hardship gain access to welfare benefits, charitable grants and support services
Tel No: 0808 802 2000, Email: [email protected], Web: https://www.turn2us.org.uk/
TURNING POINT
Support for people with drug or alcohol issues, a mental health concern, or a learning disability.
https://www.turning-point.co.uk/ or 01753 692548
WELLBEING SERVICE
Advice and support for anyone age 18 and over registered with an East Berkshire GP. Covers housing concerns, money worries, alcohol and drug misuse, gambling, loneliness, and healthy lifestyles (exercise and healthy eating). Self refer on https://www.berkshirehealthcare.nhs.uk/our-services/mental-health-and-wellbeing/wellbeing-service or call 0300 365 2000.
Advice for saving money on gas and electricity costs
SPACE:
SPACE consortium (Slough Information and Advice Centre) provides advice on all aspects and issues of daily life including employment, disability, debt, housing, immigration, carers and health.
27 Church Street Slough SL1 1PL, Web: https://sloughadvicecentre.co.uk/ and https://england.shelter.org.uk/housing_advice
Advice for Families on on a 1:1 basis on all aspects of saving money on gas and electricity costs at home, for their personal circumstances from the charity Connecting Communities in Berkshire (CCB).
There is a telephone advice line for families who would like information about ways to reduce their costs, or are worried about their gas and electricity bills.
You can contact the advice line run by Helen on: 0773 8887612 on a Tuesday and Thursday 9am – 3pm, from Thursday 23rd April to Thursday 7th May. She can ring you back straight away. If you would prefer to email, please do so at [email protected].
For more information see Helen’s webpage on the CCB website – https://ccb2017.wordpress.com/our-projects/energy-advice-and-fuel-poverty/
Struggling with energy bills?
The Green Doctors – are offering phone consultations to help you save money and stay out of debt.
This consultation is provided by a registered charity for anyone on a low income or over 65 or with a long term health condition or disability.
Green Doctor can help you:
• Save money on your energy bills
• Switch energy providers to save you money
• Access the Warm Homes Discounts
• Apply for grants for energy or water debt
• Get additional support