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Other Sources of Help

Organisations that can give you additional support

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At Slough Foodbank we support clients who are in food poverty crisis because they do not have enough money to buy food. We provide three days’ nutritionally balanced emergency food and support to local people who are referred to us in crisis.

Depending on your situation and circumstances, you may find the information sources below and the various other organisations listed are able to give you additional support.

Slough Borough Council

Debt & Welfare/Household Support Fund

  • Grants to help with basic living costs including food, energy, water bills and essential goods. Available until 31 March 2026.

Household Support Fund

Housing – 01753 875705

Social Services – 01753 690408 (Adults) 01753 875510 (Children)

Buckinghamshire Council

Helping Hands Team

  • Bucks Helping Hands team is available to help individuals or families in need, those on low incomes and those who are experiencing a financial emergency or crisis.
  • Support and advice can be provided for energy and water costs, broadband, food, debt and money problems, employment, healthcare travel costs, mental health, children’s social care and holiday activities, adult learning and skills for employment.

Help With The Cost Of Living

Benefits and Universal Credit

  • Information about claiming benefits from the UK Government website

Benefits Homepage.

Council Run Services

Slough Information Services

  • Information & guidance for a range of services for children, young people & their families.

Slough Family Services Homepage

Tel – 01753 476589

Slough Children First

  • Practical advice & support on being a parent, childcare and family health services

Slough Children First Homepage

Enquiries – 01753 477321

Concerns about a child – 01753 875362

Citizens Advice

  • Advice on benefits, debt, low income, discrimination at work, housing, homelessness or ill health

Problems getting to or topping up your prepayment meter

Get help if you’re struggling to pay your bills

Citizens Advice Homepage

Citizens Advice Bucks

  • Citizens Advice Bucks is a charity that provides free advice by qualified staff and volunteers. They can give advice on topics such as debt, benefits, employment, housing, discrimination, immigration, consumer, family and more.

Citizens Advice Bucks Homepage

Contact Request

Tel – 0808 278 7938 (Mon – Fri 9.30am – 4.30pm)

Citizens Advice East Berkshire

  • Whoever you are, whatever the issue, CAEB is here to help solve life’s problems. They offer free, impartial, confidential and independent advice and information to everyone on their rights and responsibilities.

CAEB Homepage

Telephone helpline for Slough residents – 0808 812 7022 (Freephone. Open Tuesday and Thursday 10am – 2:30pm)

Telephone helpline for Maidenhead and Windsor residents – 0808 278 7914 (Freephone. Open Monday to Friday 10am – 4pm)

Help Through Hardship Helpline

  • Help Through Hardship can help address your crisis and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to.
  • If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.
  • Please note this number is for people who do not have enough money for food – if you are a local organisation or charity that works with people who might need the food bank, please contact us directly.

Help Through Hardship Homepage

Helpline Telephone – 0808 208 2138 (Monday to Friday, 9am – 5pm)

FEDCAP Employment

  • Help to get back into the workplace. It doesn’t matter if you’ve been out of work  for a long time, have a family life to juggle, or have a disability, Fedcap know what it takes to make employment work for you.

Fedcap Homepage

Enquiry Form

Tel – 0800 917 9262 (Monday – Friday 8am – 6pm)

Hestia

  • Advice and support for Domestic abuse, Mental health, Modern slavery & Older people
  • Services include safe houses, domestic abuse refuges and community-based support

Hestia homepage

Tel – 020 7378 3100 (Monday to Friday 9am – 5pm)

Voicemail box = 020 3879 3700

If you are experiencing domestic abuse and need urgent assistance please contact the Freephone National Domestic Abuse Helpline, run by Refuge on 0808 2000 247. If you are in immediate danger, please call the police on 999.

Mental Health Matters

East Berkshire Safe Haven

  • Free, out-of-hours mental health support in a welcoming, comfortable, non-judgmental, and non-clinical environment.
  • The experienced staff team is available to provide emotional support and information if you are in crisis or feel you are heading toward a crisis situation.
  • You can come just for a chat, or to access one-to-one emotional support from trained mental health professionals.
  • They also offer help in creating staying well and crisis plans and support visitors to access other services and organisations that may be useful to them.
  • This is a walk-in service – there’s no need to be referred. They also offer virtual support via telephone and video call.

East Berkshire Safe Haven Homepage

Tel – 07790 772 863 (evenings 5pm-11pm)

Address – 54 High Street, Slough, SL1 1EL (5pm-11pm, every day, including bank holidays and weekends)

The Safe Haven is not suitable for people needing urgent medical attention (for example, after self-harm) – for urgent medical care please attend your nearest A&E or call 999.

Slough Refugee Support

  • Support for refugees and asylum seekers
  • Help with the many obstacles faced in settling, contributing to and thriving in the UK
  • Help with access to medical, educational and social support.
  • Job search and English classes

Slough Refugee Support Homepage

Tel- 01753 537142

Turn 2 Us

  • Struggling to pay bills and other everyday costs of living? Turn2Us can help you identify what may be available to you through benefits, grants and other sources of support.
  • Assistance with Bills, School Costs, Bereavement, Bringing up Children, Carers, Debt, Disablity, Illness, Housing Costs, Immigration, Pension Credit, Studying, Work, Prisoners and their families

Turn2Us Get Support Page

Turning Point

  • Support for people with drug or alcohol issues, a mental health concern, or a learning disability. 

Turning Point Homepage

Tel – 01753 692548 (9am – 5pm)

East Berkshire Wellbeing Service

  • Information on how to access a wide range of mental health and wellbeing services

East Berkshire Healthcare Services Page

Slough Advice Centre Website

  • A website with an extensive directory of local organisations who can help with a wide range of issues. You can use this to contact organisations directly.
  • Topics include Housing, Debt, Benefits, Work, Family, Disabled, Older People, Immigration, Health and Care

Slough Advice Centre Website

Energy Advice & Fuel Poverty

Connecting Communities in Berkshire (CCB)

  • CCB delivers this project to bring advice and guidance on reducing home energy and water costs to low-income families in Berkshire.
  • Families are offered one to one bespoke advice and information, at groups, or through telephone advice referrals.
  • Through this coaching and support, families can take action for themselves, gain the skills and confidence they need to reduce their energy and water bills, and address any issues with their suppliers, including utility debt.

Connecting Communities Website

The Green Doctors

  • The Green Doctors – are offering phone consultations to help you save money and stay out of debt.
  • This consultation is provided by a registered charity for anyone on a low income or over 65 or with a long term health condition or disability.
  • Green Doctors can help you:
    • Save money on your energy bills
    • Switch energy providers to save you money
    • Access the Warm Homes Discounts
    • Apply for grants for energy or water debt
    • Get additional support

Green Doctors Website

 

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