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Visiting a foodbank
We know that crisis can strike anyone and we also understand how difficult it can be to think about walking through a foodbank door. That’s why our foodbank volunteers aim to welcome everyone who comes to the foodbank with compassion, kindness and a listening ear.
“The volunteers at the foodbank were so lovely, they listened to me and made me feel human again. It was the first place I didn’t feel judged.”
On arrival at a Foodbank distribution centre
On arrival at the Foodbank centre you need to give your name. Our volunteers will check this against your e-referral voucher, which is sent to us direct from your referral agency. You do not need to print this voucher.
We will invite you in for a cup of tea and a chat with one of our volunteers. They may be able to signpost you to local and national support agencies able to help with the longer-term problems.
We will have pre-prepared your food parcel based on the information on the e-referral voucher. We want to make sure that we give you the right food to meet your needs, the e-referral voucher will tell us if you have any special dietary requirements or allergies. Please make sure the referral agency knows your requirements.
In addition to food, we also provides basic toiletries such as shampoo, shower gel, toilet roll, razors and shaving foam as well as baby wipes and nappies.
We will also ask you if you have any pets and then provides pet food accordingly.
You will be provided with three days of emergency food.
It is helpful if you are able to bring strong carrier bags or a shopping trolley bag.
More than food
We provide additional help and support alongside an emergency food parcel, basic toiletries and pet food.
Slough Fuelbank is a limited top-up to home energy prepayment (gas or electric) to help clients to heat/cook the food we provide. Too often people are forced to make a decision between food and fuel.
Slough Foodbank provide additional help and support alongside an emergency food parcel. In addition to food, Slough Foodbank also provides basic toiletries such as shampoo, shower gel, toilet roll, razors and shaving foam as well as baby wipes and nappies.
Slough Fuelbank provides a limited top-up to home energy for home gas or electricity for clients who qualify to receive food parcels, and who top up their meter at a pay point or a post office. This is to enable clients to cook the food we provide or heat their homes. The increase in fuel costs meant that many clients faced the tough decision over the winter months of whether to eat or heat their homes.
We provided SIM cards for clients to use in their mobile phone, each valid for 6 months with free calls and texts and internet data (20GB per month), which is important in helping people stay digitally connected and have access to the support they need.